Application Support Analyst

Tupelo, MS, US, 38804

Company has a client in Tupelo, MS that is seeking a Support Analyst.


  • In this role, the Support Analyst will support, coordinate, and, eventually, upgrade local applications
  • Modify programming code such as VB, Access dB’s, Excel, and other Office type software that is used in the manufacturing of tires on the shop floor or used by administrative plant support staff; This task will require, when reasonable and appropriate, modification or update of programming code, use of ODBC for data extract, and adherence to Global IT standards
  • Ensure all local systems and applications are fully documented
  • The Support Analyst will work with local plant IT Technician group as well as other plant Support Analysts and IT Technician groups to support the population of local applications that reside on the shop floor and connected offices
  • Contribute as required/able to provide inputs for Global Operation Support for advice on systems, applications, process improvements, and standards to be used in the local plant environment
  • As a Support Analyst, this role escalates to more senior IT analysts and/or Global Operations Support as needed to ensure local application incidents are resolved effectively and quickly
  • Bachelor’s degree in Computer Science, Information Technology or comparable experience in related field
  • 3+ years of experience working in an Application Support, Application Developer or related role
  • High quality analytical skills, the ability to pay attention to details
  • Resourceful, self-starter working independent where feasible while contributing to the overall Global Support team
  • Ability to identify priorities, deadlines, and expectations and execute assignments accordingly
  • Experience with .Net, Visual Basic, Support Analyst

Preferred Qualifications:

  • Experience supporting IT applications in a Manufacturing environment a plus
  • Knowledge of Microsoft Office Tools, Microsoft Development tools including VB.Net, Perl, SQL Development
  • Knowledge of Oracle and SQL Server databases, ability to effectively navigate Oracle and SQL databases using tools like Toad and SQL Navigator and ServiceNow Tools

Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply here with ITEQG2050725 as the reference code.