Technical Writer

Atlanta, GA, US, 30328

Company has a client that is seeking a Technical Writer in Atlanta, GA.

The Technical Writer understands how APIs are accelerating and disrupting markets and you apply that knowledge to create beautiful well-organized documentation. You may also have some instructional design background that provides perspective on how developers learn. You will work with internal API product teams to ensure API documentation is accurate, style is professional, adheres to company standards, ADA, and is consumable via a Grav/Symphony or AEM CMS based API Developer Portal for external partners.

The Technical Writer uses a thorough process of audience analysis, user-centric-design, and online authoring to develop and maintain API documentation, reference manuals, operational run books, videos, and other required systems documentation necessary to grow an online development community. This person participates in the development of software API documentation standards, automated templates, portal governance, and publishing workflows.

This is an exciting role for a Technical Writer who likes to work with engineering teams, has a start-up mentality, adaptability to change, and a get-it-done approach to execution.


  • Drive the strategy and planning for product documentation in collaboration with engineering and commercial product owner teams
  • Write clear and concise API documentation for the bank’s external partners and developer personas
  • Develop code samples, interactive tutorials, and process flows to help developers get up to speed quickly
  • Democratize the documentation process across the API developer platform, serving as an editor for contributing engineers
  • Develop professional quality documentation templates that enable automation and reuse
  • Edit, standardize, or make changes to material prepared by developers and initial API code authors
  • 2+ years of experience with RESTful APIs, JSON, Swagger or a similar framework, code commenting tools, and/or source code repositories preferred
  • Candidate is an experienced and proficient Technical Writer with excellent written and verbal communication skills
  • Proficient writing in English; Ability to communicate effectively in writing as appropriate for the needs of the intended audience
  • Comfortable working in a semi-structured writing environment with evolving processes and homegrown systems
  • Comfortable handling multiple deadlines and self-prioritization of ad hoc requests
  • Experience working directly with engineers, product managers, and other stakeholders to help document (and define) new developer products and features
  • Experience writing common forms of developer documentation (API reference, conceptual guides, and tutorials)
  • Experience writing Markdown and HTML by hand
  • Experience with CMS systems such as Grav, Symphony or AEM
  • Possess excellent verbal and interpersonal communications skills, a thorough knowledge of personal computers and personal computer-based tools for developing technical documentation

Preferred Qualifications

  • 4+ years of experience with CMS and Knowledge Management systems
  • Agile/SCRUM Experience
  • Experience with Git
  • Training and knowledge transfer experience
  • Some exposure to coding practices in Java, PHP, Python, and Ruby
  • Desktop publishing concepts, practices, and usability procedures

Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply here with ITTVF2051272 as the reference code.