Multilingual Communications Designer

Stamford, CT, US, 06902

Company is immediately seeking an experienced Multilingual Communications Designer in support of our enterprise telecommunications and mass media client based in Stamford, CT. Our client strives to connect their customers to superior communications and entertainment products with the highest quality service.

Major Duties and Responsibilities:

  • Multilingual Communications Designers actively and consistently support all content creation, management, quality control and delivery of the breadth of Spanish-language and Bilingual communications
  • Support the Senior Manager and Director in the implementation and centralization process for content creation enterprise-wide and assure consistency in order to provide a holistic customer-centric experience in the customer’s language of choice for customer-facing communications, agent, technician, customer service, and digital and non-digital communications
  • Mobile Customer communications type include but not limited to: Billing, appointment reminders, change of service, T&Cs, Outages & troubleshooting, onboarding and lifecycle content, Collections, Retail collateral and in store posters, helpful hints, and support content
  • Spanish-language content outputs will include but not limited to:, Company App, Virtual Agent, and Self-Service Activation Microsites
  • Update and maintain a universal Spanish-language glossary and checklists for consumers, category, and company terminology to ensure consistent tone/voice
  • As a Multilingual Communications Designer, you will guide three agencies and establish content ticket request tool for internal stakeholders with relevant timelines, QC procedures and standards
  • Deliver relevant content from end-to-end customer experience for multiple service channels
  • Experience in English and Spanish-language content development/copy editing/writing, proofing, QC and developing content/programs to improve customer experience – 4+ years
  • Project management experience – 3+ years
  • Customer-centric thought leader
  • Ability to read, write, speak, and understand English and Spanish; Shows excellent command of the English and Spanish-language with a knack for sentence structure, context, syntax, and grammar
  • Effective communication, leadership, and presentation skills
  • Effective facilitation, brainstorming and collaboration skills
  • Acute ability to assess and understand the data to -tell the story-
  • Understanding of the customer lifecycle journey
  • Ability to manage multiple projects while coordinating efforts across a variety of functional areas
  • Ability to prioritize and organize effectively
  • Extensive knowledge of emerging digital trends and technologies
  • Ability to influence internal and external key stakeholders and build consensus
  • Ability to develop strong working relationships with peers and project members
  • Ability to provide leadership and direction to cross-functional and virtual teams
  • Ability to communicate with all levels of management and company personnel
  • Ability to make decisions and solve problems while working under pressure
  • Ability to drive results within a matrixed organization
  • Effective written and verbal communications skills
  • Ability to think independently
  • Self-starter
  • Ability to multi-task and handle large volume of projects and demanding deadlines

Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply here with ITTVT2049590 as the reference code.