Field Support Engineer
New York, NY, US, 10013
Company is seeking a full-time Field Support Engineer for our enterprise Consumer and Commercial Electronics R&D client to support regional customers in New York, NY, and our client’s capital digital print equipment.
While working as a Company employee you have the option to receive paid time off (PTO) and holiday pay along with access to our robust benefit package. Our benefit package includes medical, dental, vision, 401K, employee discount programs, recognition programs and access to career development courses.
Responsibilities Include:
- Field Support Engineer will perform on-site installations, break fix, customer training, and configuration of equipment
- Diagnose and resolve problems related to hardware, software, and workflow on customer sites
- Perform on-site customer training for the operation and proper maintenance of equipment
- Proactively and reactively look for solutions to prevent problems from occurring at customer sites
- Perform machine-specific calibrations on customer sites
- Educate customers on proper settings, file formats, etc. in software for compatibility with equipment
- Analyze customer workflows and advise them on improvements that can be made to increase efficiency
- As a Field Support Engineer, you will perform maintenance and troubleshooting on equipment
- Prepare weekly reports for management regarding visits to customer sites and work performed there
- Delivery of service to large enterprise, complex, or corporate accounts
- Minimum Vocational/diploma/Associate degree (technical field) with 3-5 years of experience
- Experience with support of electromechanical and/or digital print products
- SME in the company tool set
- Security Management
- Firmware Management
- Device Configuration
- Print Queue Management
- Device Certification
- Maintenance of Whitelist
- Print Architecture
- Liaisons with the Firm’s technology teams
- Pull print Troubleshooting
- Strong technical and communication kills and ability to improvise
- Strong customer relationship skills & ability to manage complex Customer problems
- Good teamwork with peers and company personnel
- Demonstrate consistent, acceptable performance
- Advanced technical troubleshooting and excellent communication skills
Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Apply here with ITTVT2053988 as the reference code.