Lead Application Support Engineer

Plano, TX, US, 75024

Company has a client that is seeking a Lead Application Support Engineer in Plano, TX.

Roles and Responsibilities:
Subject matter expert on key applications for all internal business partners:

  • Combination of.NET core and newer applications backed by SQL and MongoDB backends
  • Hybrid environment with on premise and Azure resources
  • Applications support originations, servicing, CRM, and enterprise functions
  • Lead Application Support Engineer will interface directly with developers, software vendors, and consultants for support and routine enhancement requests
  • Coordinate and implement routine internal enhancement requests to existing applications following established standards and processes
  • Create knowledge base documentation and perform Root Cause Analysis (RCA) on production issues
  • Create technical documentation for internal department consumption
  • As a Lead Application Support Engineer, you will create and update technical and user documentation as needed
  • Provide appropriate and timely updates to business partners
  • Bachelor’s degree in Information Technology or equivalent work experience required
  • Prior business application technical support experience preferred
  • Experience leading and/or working on project teams
  • Proven experience supporting mission critical IT applications
  • Experience with one or more of these vendors/applications is a plus: ABS Vision, ACI Payments, GDS Link, Kentico CRM, MuleSoft, Okta, Ribbit, or Salesforce
  • Strong communicator: Able to effectively talk to technical and non-technical audiences
  • Organization and Time Management: Ability to manage multiple incidents at once, communicate status, and ensure support task completion
  • Self-starter: Work with minimal supervision and prioritize tasks based on business impact
  • Analytical: Ability to diagnose, troubleshoot, and solve technical issues; Recognize and remediate any upstream/downstream implications of production incidents

Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply here with ITWQG2043344 as the reference code.