Technical Lead, Salesforce/CRM & CX

Boston, MA, US, 02109

Company has a client that is seeking a Technical Lead, Salesforce/CRM & CX for a remote position.

Duties Include:

  • Technical Lead will identify the best technical solutions to solve existing & new business needs by considering the overall technical landscape/architecture, technical limitations, risks, etc.
  • Participate in technical design sessions and technical code reviews with development teams to ensure best practices are followed and technical debt is minimized
  • Work closely with developers and testers to ensure requirements and functional designs are accurately translated into working technical designs
  • Create & provide sign-off on technical design documentation/specifications according to how the solution is defined, managed, and delivered
  • As a Technical Lead, you will analyze data requirements & impacts based on the business requirement (i.e., understanding where data is sourced from, how it is stored, how to pull/surface data so that it aligns to best practices and our overall data strategy, etc.)
  • Communicate and coordinate end-to-end technical needs/expectations across all delivery teams
  • Lead new technical solution evaluations & provide recommendations to the team
  • Describe the structure, characteristics, behavior, and other aspects of software solution to project stakeholders
  • ‘Make-it-happen’ demeanor, the innate capacity for ownership and timely delivery of results in a fast-paced environment
  • Work under minimal supervision on enterprise-wide projects requiring creative solutions
  • Mentor technical team members (either employee or vendor partners) to continuously broaden their technical capabilities and capacity to manage increasingly complex issues
  • Continuously pursue training/education/learning resources to maintain a strong knowledge of business technology solutions & applicable technologies, tools, and services
  • Must have 5+ years of experience as a Software Technical Lead or Solutions Architect

Must have 5+ years of experience in Salesforce (Sales Cloud), including extensive hands-on experience with & knowledge of:

  • Salesforce configuration and customization
  • Lightning Components (including Lightning Web Components)
  • Salesforce integration (specifically REST service)
  • Visualforce, APEX, and SOQL
  • Triggers, Salesforce Flows, process builder, and workflow
  • Salesforce data model & security model
  • Experience across development & cloud-based technologies, including object-oriented languages
  • Experience developing using modern JavaScript front-end frameworks (e.g., React, AngularJS, jQuery, Bootstrap, Salesforce Lightning Design System, etc.)
  • Experience converting designs and wireframes to responsive interfaces using modern web technologies (CSS3, HTML5, JavaScript)
  • Strong technical knowledge of various platform & ETL technologies/tools and processes including Salesforce ecosystem/app-exchange products, Informatica, Denodo, AWS, Snowflake, Tableau, and Outsystems
  • Experience with GIT, Visual Studio Code, and working on/managing code across multiple parallel environments
  • Experience with Google Analytics and Qualtrics (or other customer experience/survey platforms) is preferred
  • Demonstrated understanding of Agile Software Development Lifecycle models (e.g., Scrum) & Agile Scrum techniques (e.g., user stories, backlog grooming, planning, etc.)
  • Experience using Agile planning tools (JIRA Software, JIRA Align, and Confluence preferred)

Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply here with ITWQG2050783 as the reference code.