Software Support Engineer C#/.Net

Palo Alto, CA, US, 94304


Company has a client that is seeking a Software Support Engineer C#/.NET in Palo Alto, CA.

Day-to-Day duties:

  • Report issues and send requests to support contact
  • Deals with platform, code, and data related issues, works as an analyst in troubleshooting/investigating/debugging
  • Access code, investigate, troubleshoot, reproduce the issue to try and identify the root cause
  • Create and manage tickets with development team to fix the code
  • Work with respective product managers to triage the issues at hand

Additional notes:

  • This role is a combination of support and development
  • Experienced Support engineer or Developer who is willing to work in technical support; Typically, for an experienced resource, we expect the person to have at least basic coding skills that will enable them to read and understand the code aiding in root cause analysis; Experience in support is optional or candidates with brief industry experience (1 to 2 years) – knowledge/exposure to Web application development or support
  • Top Skillsets: SQL Scripting, C#, .NET coding knowledge
  • Basic SQL expertise
  • Knowledge in web applications
  • Experience in support is optional
  • Basic coding skills; Needs to be familiar with coding to be able to read and decipher (Be able to write simple to medium level of complexity)
  • Java or J2EE nice to have

Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply here with ITWQG2053976 as the reference code.