Software Support Engineer EDI

Fremont, CA, US, 94518

Company has a client in the Bay Area that’s looking for a Software Support Engineer to join their growing team.


  • In this role, the Software Support Engineer is responsible for assigning all Help Desk and customer inquiries, including technical assistance, best use of product, additional products and services
  • Provides outstanding customer service to Tesla Motors application users
  • Provides second level technical solutions, according to established service levels
  • Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner
  • Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers
  • As a Software Support Engineer, you will follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service
  • Liaison for Level III Information Technology development support
  • Resolve production issues by fixing defects in application source code wherever feasible
  • Executes monitors and completes assigned tasks on multiple computer systems and platforms
  • Documents and maintains shift documentation in ticket management system
  • The Software Support Engineer will work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues
  • Master’s/Bachelor’s degree in Engineering – Computer Science related major
  • Minimum of 2 years of experience in software support or development. Support experience is good to have
  • Top skillsets needed: EDI expertise (Electronic data interchange), SQL Scripting, C#, .Net coding knowledge

Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply here with ITWQG2053978 as the reference code.