Support Analyst Senior

Irving, TX, US, 75063

Company has a client that is seeking a Support Analyst Senior in Irving, TX.


  • Support Analyst Senior works with Operations, Asset Protection, Accounting, Fuel, Training, Marketing, and Back Office support teams that are responsible for various aspects and performance of the PDI stores
  • Maintains the POS platforms as software upgrades and requests from the teams supporting the PDI stores
  • Works with the respective vendors to communicate the needs of our business on a recurring basis
  • As a Support Analyst Senior, you will be responsible for development, testing, and level 2 support of the respective POS platform(s)
  • Maintains the respective POS platform(s) in a lab environment that accommodates separate development and test systems
  • Training help desk and field support techs as it relates to the respective platform(s)
  • Additional responsibilities may be introduced as the platform(s) evolve
  • General Point of Sale (POS) technology including integration to fuel, electronic payments, and loyalty programs
  • Familiar with PCI, NAXML, and SQL standards/processes
  • General network and TCP/IP standards
  • Fuel, electronic payments, and loyalty experience with regard to POS integration
  • Project management: 1-2 years technical writing, .NET, Windows OS, and Linux OS experience is preferred
  • Experience with VeriFone (Commander), Radiant, and Fis-Cal Point of Sale systems specifically is preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Company’s sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Company is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply here with ITWQG2080112 as the reference code.