Privacy Policy

1. Introduction

This Privacy Policy explains how Shadow Software LLC ("we," "us," "our") collects, processes, stores, and protects personal data when Users access or interact with our services, including shadowsoftware.com and engagements conducted directly with the Company.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and all applicable data protection laws.

By using our services, you consent to the processing of your personal data as described in this policy.

2. Data Controller

Shadow Software LLC
Contact: shadowsoftware.com/contact

For GDPR purposes, Shadow Software LLC is the Data Controller for all personal data collected through our website and software.

3. Categories of Personal Data We Collect

3.1 Data You Provide Directly

• Name
• Email address
• Phone number
• Account login credentials
• Business information
• Billing information (processed through third-party payment processors; we do not store card details)

3.2 Data Automatically Collected

• IP address
• Browser type and version
• Device information
• Operating system
• Usage logs (pages visited, timestamps, click paths)
• Error logs for debugging software issues

3.3 Optional Data (Provided only when relevant)

• Support inquiries
• Form submissions
• Feedback or survey responses

We do not collect sensitive categories of data (GDPR Article 9) unless explicitly required and voluntarily provided.

4. Legal Bases for Processing (Article 6 GDPR)

Shadow Software LLC processes personal data under the following legal bases:

4.1 Contractual Necessity

To provide access to our website and software, maintain user accounts, offer support services, and deliver purchased digital services.

4.2 Legitimate Interests

For monitoring software stability, preventing fraud and abuse, improving platform performance, and analytics necessary for business operation. We ensure legitimate interests never override User rights.

4.3 Legal Obligations

Including tax compliance, recordkeeping, and responding to lawful requests from authorities.

4.4 Consent

For email or SMS communications, optional analytics, and cookies not strictly necessary. Consent may be withdrawn at any time.

5. How We Use Personal Data

We use personal data to provide and maintain our services; authenticate and manage user accounts; improve platform performance and user experience; communicate service updates and important notices; handle customer support requests; detect and prevent security incidents; and meet regulatory obligations.

We do not sell or trade personal data.

6. Data Sharing and Third-Party Partners

We may share data only with:

6.1 Service Providers

For hosting and infrastructure, error tracking, payment processing, SMS/email delivery, and customer support tools. All providers are bound to GDPR-compliant Data Processing Agreements (DPAs).

6.2 Legal Authorities

Only when legally required.

6.3 Business Transfers

If Shadow Software LLC is involved in a merger or acquisition, users will be notified before data is transferred.

7. International Transfers (Article 46 GDPR)

When transferring data outside the EU/EEA, Shadow Software LLC uses Standard Contractual Clauses (SCCs), adequacy decisions where applicable, and additional security measures as required.

Your data is protected to GDPR standards regardless of location.

8. Data Retention

We retain personal data only as long as necessary:

• Active accounts: retained for the duration of service
• Support logs: up to 24 months
• Legal obligations: up to 7 years
• Device and analytics logs: 12–24 months (aggregated and anonymized afterward)

When data is no longer needed, it is securely deleted or anonymized.

9. Your GDPR Rights

EU/EEA users have the following rights:

• 9.1 Right of Access — Request a copy of the personal data we hold.
• 9.2 Right to Rectification — Correct inaccurate or incomplete data.
• 9.3 Right to Erasure ("Right to be Forgotten") — Request deletion of your data where legally permissible.
• 9.4 Right to Restrict Processing — Limit how your data is used.
• 9.5 Right to Data Portability — Receive your data in a machine-readable format.
• 9.6 Right to Object — Object to processing based on legitimate interests or direct marketing.
• 9.7 Right to Withdraw Consent — Withdraw consent at any time without affecting prior lawful processing.

To exercise any rights, contact us through shadowsoftware.com/contact.

10. Automated Decision-Making and Profiling

Shadow Software LLC does not use automated decision-making systems that produce legal or significant effects on Users.

11. Cookies and Tracking Technologies

We use necessary cookies (required for the platform to function) and optional analytics cookies (consent required).

12. Data Security

We implement industry-standard safeguards: encryption in transit and at rest; access control and authentication; regular security audits; secure development lifecycle practices; and intrusion detection and log monitoring.

No system is 100% secure, but we take all reasonable steps to protect your data.

13. Children's Data

Shadow Software LLC does not knowingly collect data from individuals under 16. If such data is found, it will be deleted promptly.

14. Changes to this Privacy Policy

Updates may occur periodically. We notify Users by posting the updated policy on this page with a revised effective date.

15. Contact Information

For all privacy-related inquiries, GDPR requests, or data access requests:

Shadow Software LLC
Contact: shadowsoftware.com/contact
Email: legal@shadowsoftware.com

Related document: Terms and Conditions