Terms and Conditions

Business Classification

Shadow Software LLC is a Florida software company (Tax ID 35-2760360), headquartered at 7901 4th St N STE 300, Saint Petersburg, FL 33702 and operating since October 2019. Sales on this website are classified under the following merchant category code ("MCC"):

Offering	MCC	Category	Description
Prepackaged Software / SaaS	5734	Computer Software Stores	Licensed access to prepackaged software products sold as subscriptions, including TERRA AI and Shadow Secure Webmail (email provider).

The Company sells prepackaged software subscriptions. Purchases grant a limited license to access and use the subscribed Product for the paid term. They do not purchase custom work, consulting time, or ownership of the Company's source code or underlying systems.

Products Covered

These Terms cover the following Products sold by Shadow Software LLC on this website and related Company-operated hosts:

• TERRA AI — a jurisdiction-intelligence SaaS subscription.
• Shadow Secure Webmail — an email-provider SaaS subscription (hosted mailbox access over webmail and standard mail protocols).

Product features, pricing, and billing intervals are as published at the time of purchase or on the applicable Product page. The Company may add, modify, or discontinue Products, subject to these Terms for any then-active paid subscription period.

General

By purchasing or accessing a Product from Shadow Software LLC ("we," "us," "our," or "Company") — whether through shadowsoftware.com, a related Company host, or an invoice for a Product subscription — you agree to these Terms and Conditions. Your use of the Products is at your own discretion and subject to these Terms.

You may not copy, modify, reverse engineer, or attempt to extract the source code of any Product, translate it into other languages, or create derivative works, except to the extent applicable law prohibits such restriction. All trademarks, copyrights, and intellectual property in the Products belong exclusively to Shadow Software LLC.

A purchase grants a non-exclusive, non-transferable, revocable license to use the subscribed Product for your internal business or personal use during the paid subscription period. You do not acquire ownership of the Product, its code, design, methodology, or underlying infrastructure.

Shadow Software LLC reserves the right to modify Products or adjust published pricing at any time. Price changes do not alter amounts already paid for a then-current paid period.

The Company may collect and process personal data necessary to provide the Products. You are responsible for securing your devices and login credentials.

While we strive to keep Products and related materials accurate, we rely in part on third-party information and are not liable for losses — direct or indirect — resulting from reliance on Product output or content.

Payment, Refunds & Billing

Payment Terms

Subscription fees are billed in advance for each billing period (for example, monthly or annually) as stated at checkout or on the invoice. Where the Company issues an invoice instead of collecting payment at checkout, payment is due according to the invoice terms.

Net 15 Invoice Terms

For clients with approved invoice-based billing, payment is due within fifteen (15) days from the invoice date ("Net 15"). The invoice date is the date the invoice is issued by Shadow Software LLC.

Late Payment Penalties

If payment is not received within the Net 15 period, the following penalties apply:

• Late Fee: $25.00 on any invoice not paid within the Net 15 period.
• Interest on Outstanding Balance: 1.5% per month (18% APR), compounded monthly, beginning on the sixteenth (16th) day after the invoice date.
• Accrual: Continues until the balance, late fees, and accumulated interest are paid in full.
• Access Suspension: Shadow Software LLC may suspend or terminate Product access for any account with an invoice outstanding more than thirty (30) days past due.

By entering into an invoice-based billing arrangement, you acknowledge and agree to these late payment terms and authorize the assessment of late fees and interest as described herein.

No Refund Policy

ALL TRANSACTIONS ARE FINAL AND NON-REFUNDABLE. Products are prepackaged digital software. Access is provisioned or made available immediately upon successful payment. Shadow Software LLC does not offer refunds for any reason, including but not limited to:

• Change of mind or business direction;
• Dissatisfaction with Product features, results, or output;
• Failure to configure, use, or provide information needed to use a Product;
• Early cancellation of a subscription;
• Unused time remaining in a prepaid subscription period;
• One-time setup, activation, or domain-related fees associated with a Product, if any, once payment has cleared.

By completing a purchase or accepting an invoice, you acknowledge and accept this no-refund policy and confirm that you understand access begins upon payment.

Cancellation

Subscriptions renew automatically each billing period until cancelled. You may cancel at any time to stop future renewals; the current paid period continues until its end and is not pro-rated, and amounts already paid are not refunded.

Billing Disputes

Any billing disputes must be raised within thirty (30) days of the charge date. Initiating a chargeback or payment dispute without first attempting to resolve the issue directly with Shadow Software LLC may result in immediate suspension of Product access and collection action for any outstanding amounts.

Limitation of Liability

Shadow Software LLC is not liable for any direct, indirect, incidental, consequential, or punitive damages — including lost profits, lost data, or business interruption — arising from the use of, or inability to use, the Products.

Indemnification

You agree to indemnify and hold Shadow Software LLC harmless from all claims, losses, damages, liabilities, costs, and expenses (including attorney fees) arising from your use of the Products, or any violation of these Terms and Conditions.

Availability

Shadow Software LLC does not guarantee uninterrupted availability of the Products or of shadowsoftware.com, and is not liable for downtime or interruptions.

No Warranties

The Products are provided "as is" and "as available." Shadow Software LLC disclaims all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. No guarantees are made regarding accuracy, reliability, or performance.

Compliance with Laws

You agree to use the Products in full compliance with all applicable laws and regulations. You are solely responsible for any legal consequences resulting from your use of the Products.

Termination

Shadow Software LLC reserves the right to suspend or terminate your access to the Products for any reason, including non-payment or violation of these Terms and Conditions.

Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules.

Entire Agreement

These Terms and Conditions, together with any Product-specific terms shown at checkout or on the applicable Product page, represent the entire agreement between you and Shadow Software LLC concerning your purchase and use of the Products, and supersede all prior agreements or understandings.

Changes to These Terms and Conditions

Shadow Software LLC may update these Terms at any time. You are responsible for reviewing the updated version posted on this page.

Contact Us

For questions or suggestions regarding these Terms, contact us through shadowsoftware.com/contact or email our legal team.

Definitions

• "Products": The prepackaged software and SaaS subscriptions sold by Shadow Software LLC on this website and related Company-operated hosts, currently including TERRA AI and Shadow Secure Webmail.
• "TERRA AI": The Company's jurisdiction-intelligence SaaS product.
• "Shadow Secure Webmail" or "Email Provider": The Company's hosted email SaaS subscription product.
• "MCC": Merchant Category Code. Sales on this website are classified under MCC 5734 (Computer Software Stores) as listed in the Business Classification section above.
• "Subscription": A paid license to access a Product for a defined billing period (for example, monthly or annually).
• "Net 15": Payment terms requiring full payment within fifteen (15) days from the invoice date. Failure to pay within this period will result in late fees and interest charges as specified in the Payment, Refunds & Billing section.
• "Late Fee": A flat fee of $25.00 assessed on any invoice not paid within the applicable payment term period.
• "Interest Rate": The rate of 1.5% per month (18% APR) charged on unpaid balances beginning on the sixteenth (16th) day after the invoice date.
• "Client" or "User": Any individual or entity purchasing or using Products from Shadow Software LLC.
• "Platform": shadowsoftware.com, related Company-operated Product hosts, and the technologies used to deliver the Products.
• "Account": A user account created to access Products provided by Shadow Software LLC.
• "Third-Party Partners": Independent businesses or providers used by Shadow Software LLC to operate the Products, including hosting and payment processors.

Related document: Privacy Policy